Claims Overview

We talk a lot about our proactive, preventative approach to insurance, but rest assured that this is in no way to the detriment of our claims service. While our priority is always to reduce risk to your loved ones and belongings, when issues do arise and you need to make a claim, we are there to ensure it is a smooth, stress-free and efficient process.

Specifics of insurable losses are covered in your policy. If you are unsure about the details of your coverage, please contact your agent who will be pleased to review it with you.

Should you experience a loss that you believe is covered, please:

1. Contact your broker Click here for Sales Broker contact information.

2. If your broker is not available please call our head office at 1-800-222-9550 and one of our members will be happy to assist you.

3. In the event of a Claims Emergency that requires immediate assistance;

  • Property Insurance Claim – contact 1-888-346-6610 (Claims Alert 24/7 response center)
  • Automobile Insurance Claim – refer to the claims contact information on the reverse of your liability card (pink insurance card)